Last updated: 30 October 2026
Seller
Meowlink is the storefront brand operated by OLIMAKA LLC. OLIMAKA LLC is the seller and payment recipient and is responsible to customers for order fulfilment, returns, refunds and after-sales service. NINGBO MAIMENG TECHNOLOGY CO., LTD. is our supplier and provides products and operational assistance; this does not transfer OLIMAKA LLC’s responsibilities to you.
OLIMAKA LLC, 1001 S. MAIN ST. STE 600, KALISPELL, MT 59901-5635, United States. Email: 1137933729@qq.com. Telephone: +1 281-889-6077.
Contact us
To cancel an order, request a return or report a problem, email 1137933729@qq.com. Include your order number and a clear statement of your request. A particular form is not required. A valid statutory cancellation does not depend on our prior approval.
UK and EU cancellation rights
For eligible consumer purchases delivered to the UK or EU, you generally have 14 days after receiving the goods to notify us that you wish to cancel without giving a reason. You then generally have a further 14 days to send the goods back after notifying us. Applicable statutory exceptions and any more favourable mandatory local rights remain in force.
Return arrangements
Please contact us before dispatching your return so that we can provide the correct receiving details and any warehouse routing reference. This routing process does not remove or shorten your statutory cancellation rights. Do not send returns to the company addresses in the business information section.
Our warehouse locations are:
- Germany: Regioparkring 14, 41199 Mönchengladbach, Germany.
- United Kingdom: C/O Unit A, Roundhouse Way, Worcester, Worcestershire, WR4 0SZ, United Kingdom.
Use the destination and recipient details confirmed for your order. Pack the item securely, include the order details and retain proof of postage. Handle the goods only as necessary to inspect their nature, characteristics and functioning. Any lawful deduction for diminished value must reflect handling beyond what is necessary; statutory rights are not conditional on retaining original packaging.
Return charges
For a change-of-mind return where the goods are not faulty, damaged or incorrectly supplied, you are responsible for the direct cost of return shipping, subject to applicable consumer law and the information provided before purchase. We do not charge a separate restocking fee. If you need help arranging return transport, contact us before purchasing for guidance; the actual carrier charge depends on the route and service selected. For faulty, damaged or incorrectly supplied goods, contact us for the appropriate remedy and return arrangements; statutory rights are not reduced by this policy.
Refunds
For a valid statutory cancellation, refunds include the item price and the applicable standard outbound delivery charge. An upgrade above standard delivery need not be reimbursed. Refunds are made using the original payment method unless another method is expressly agreed without additional fees. For statutory cancellations, we will issue the refund without undue delay and within 14 days after you notify us of cancellation. Where the law permits, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may need additional time to display the credit.
Faulty or incorrectly supplied goods
Contact us with the order number and a description of the issue. Photos may help us assess the problem but do not replace your statutory rights. Applicable rights to repair, replacement, a price reduction or refund remain available. This policy does not limit mandatory consumer protections or introduce an unconfirmed commercial warranty.